Fix your SaaS UI UX Design that are Costing Your Users

 Only 19% of SaaS users complete onboarding. 55% are gone within 30 days. We look at your real data first, find exactly where people drop off, and redesign the flows that fix it.

We take on 3 new clients per month. 1 spot remaining.

Our Clients

Trusted by 50+ SaaS Companies. From First Idea to Funded Product.

Why It Happens

Most SaaS Products Don't Fail Because of Bad Code.

{1}

Leaking —

Users give up before they see value Only 19% of SaaS users complete onboarding. The rest leave before your product ever gets the chance to impress them. Not because they don't need what you built. Because the first 10 minutes were too confusing.

{2}

Misdiagnosed —

The drop-off point is almost never where you think Founders assume the problem is the onboarding flow. It's usually the step right before. The moment that should feel obvious feels unclear. Users don't complain. They just disappear.

{3}

Overcrowded —

More features don't fix a broken experience 80% of SaaS features get little or no usage. Adding more to a confusing product makes it more confusing. The fix isn't building more. It's making what's already there easier to understand and use.

{4}

Untrustworthy  —

AI-built products have their own kind of problem If you built with Lovable, v0, or Bolt, the issue usually isn't one broken flow. It's 10 small inconsistencies that together make the product feel untrustworthy. Users can't name what's wrong. They just don't come back.

Our UI UX Services

Five Services. One Goal.  Users Who Stick Around.

Pick the service that matches your biggest problem right now. Or start with the free audit and we'll tell you which one you need.

Web App

Web App Design

For products that confuse users before they see value.

Your web app is where users spend most of their time. If it's hard to navigate, slow to understand, or overwhelming to look at, they stop using it. We design dashboards, admin panels, onboarding flows, notification systems, tables, settings pages, and every screen in between. Every decision starts with your data, not with what looks good in a design file.

Mobile App Design

For products that need to work just as well on a phone.

Mobile users have less patience, less screen space, and less tolerance for confusion. A web app that works fine on desktop can feel completely broken on mobile. We design iOS apps, Android apps, responsive mobile web, and cross-platform products that feel right on every screen size.

User Flow Design

For products that lose users before they ever pay.

How many people sign up and actually use the product? How many are still around after 30 days? How many go from free to paying? These numbers are determined by your flows. We design the onboarding experience, the first moment users see value, the paywall, the upgrade path, and every step in between.

 Product Redesign

For products that are live but not growing the way they should.

Your product works. But something is stopping users from sticking around or paying. Maybe the navigation is unclear. Maybe the visual layer feels dated. Maybe the onboarding never got properly designed and it shows. We redesign what's broken. From a single feature to the full product.

Service

UX Research and Analytics

For products that need data before any design decision.

Designing without data is guessing. We look at how real people are using your product right now. Where they click. Where they stop. Where they give up. We review your analytics, map your conversion path, run usability tests, and study how users behave   

Fix the Leak

Only 19% of users complete onboarding. The rest leak out. We redesign your signup-to-paid flow so the value is obvious at every step. Clearer paywall. Smarter upgrade triggers. Users understand exactly why they should convert.

What You Get
Higher value proposition
Paywall actually converts
Higher value proposition
Higher value proposition
2% → 5.6%

Conversion rate increases

+180%

Average improvement

Stop the Bleed

55% of SaaS users churn within 30 days. They never reach your core value. We rebuild your onboarding so users hit the 'aha moment' in days, not weeks. Smart defaults. Progressive disclosure. Contextual guidance. Every step earns the next.

What You Get
Faster activation for new users
They actually stick around
D7 and D30 retention improve
Your growth compounds
3w → 4d

Maximizing time-to-value

28% → 62%

Activation rate increases

Simplify Without Losing Power

80% of SaaS features get little or no usage. Not because they're bad — because they're buried. We restructure your interface so new users see what matters first. Better hierarchy. Clearer navigation. Progressive disclosure. Power without the overwhelm.

What You Get
Onboarding rates rise
Basic support tickets disappear
Users find your product simple
Cognitive load reduced
45% → 81%

Higher & faster onboarding

-45%

Support tickets reduction

Reverse the Decline

Users drop off sharply in the first two months and you can't see where. We design your product for retention from day one. Smooth activation flows. Clear paths to core features. Habit-forming interactions. Users don't just try your product — they come back.

What You Get
D7 and D30 retention improve
Consistent user engagement
LTV increases significantly
You stop losing money
35% → 58%

Day 7 retention improves

18% → 42%

Day 30 retention improves

Design the Answers

23% of SaaS churn comes from users who don't understand the product. We build clarity into every interaction. Smarter onboarding. Contextual help. Obvious workflows. Design eliminates the questions.

What You Get
Team stops drowning in basic Q/A
They focus on real issues
Support costs drop
Team morale improves
+35%

Team capacity increases

-18%

COGS reduces

Make Features Discoverable

80% of SaaS features get little or no usage. You keep shipping but users never find them. We redesign your product for discoverability, visual hierarchy. Features get recommended and stop being invisible.

What You Get
Features get discovered
Adoption increases
NRR improves
Users experience more value
15% → 47%

Higher feature adoption

3x

Usage increases

Proven Outcomes

Design That Moves the Numbers That Matter.

We don't measure success by how the Figma file looks. We measure it by whether the numbers actually moved.

+50% Avg

Activation Rate Improvement

Most users sign up and never come back. Not because your product is bad because the first experience is confusing. When we fix how users get started, more of them reach the moment where your product actually clicks. That's when they stay.

19% to 61%

Onboarding Completion Rate

When onboarding is redesigned around the moment users first see real value, they actually finish it. More completions means more users who understand the product. More users who understand the product means more paying customers.

-40%

Support Ticket Volume

When a product is easy to use, people don't need help using it. Fewer "how do I do this?" messages. Less time your team spends answering the same questions. More time building what actually matters.

3x Faster

Design to Development Shipping

When designers and developers stop going back and forth, things get built faster. Clear files, detailed specs, and components your developers can follow directly. No guessing. No rework. No delays.

How We Work

Design. Ship. Measure.

We don't start with assumptions. We start with your data.

Step 01

Audit

 Before we touch anything, we find out what's actually wrong. We look at how real people are using your product right now. Where they get confused. Where they give up. What's stopping them from completing onboarding, upgrading, or coming back. No guessing. Just data that tells us exactly where to start.

Step 02

Design

Once we know what's broken, we fix it. Every screen, every flow, every decision is tied to a specific problem we found in step one. We show you work in progress, take your feedback, and keep refining until it's ready to build.

Step 03

Ship

We either build it ourselves or hand it off to your team. Either way, it goes out exactly as designed. Your developers get everything they need. Every measurement, every detail, every interaction documented. What you approved is what gets built.

Step 04

Measure

Launching is not the finish line. After every project goes live, we check if it actually worked. Did more users complete onboarding? Did fewer people cancel? Did more go from free to paid? If the numbers haven't moved the way we expected, we go back and fix it. We're done when the results prove it.

Case Studies

Real Products. Real Results.

From AI tools to sports platforms here's what we've designed and built for founders with real problems worth solving.

Try our 3-day
risk-free trial and see what we can do

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We deliver on time, in days and weeks
-not months.

01
Onboard in <1 day
02
Understand scope & strategy
03
First designs in 3-4 days

Benefits of our
UI/UX design services

01/
Faster MVP Launches
02/
Aligned with Business Goals
03/
One Team, Full Journey
04/
Scalable and Future -Ready
05/
Less Waste, More Clarity
Let’s discuss for projects
Let’s discuss for projects
Industries

We Know Your Industry. Not Just Your Product.

SaaS looks different depending on who uses it. A fintech product has different trust requirements than an HR tool. A healthcare platform has different compliance needs than a marketing SaaS. We've designed across all of them.

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1. AI & AI-Native SaaS

AI products face a challenge most others don't. They need to feel powerful without feeling complicated. Users need to trust the output before they act on it. We design AI products that make complex functionality feel simple — without hiding what makes them useful.

AI Agents
AI Knowledge Management
AI Customer Support
AI Workflow Automation
AI Copilots
AI Document Processing

2. HealthTech & MedTech

Healthcare products carry real weight. Mistakes feel costly. Trust is everything. We design health platforms that feel reliable and clear easy enough for busy clinicians and patients to use without training or support calls.

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Telemedicine
Clinical Operations
Mental Health Platforms
Remote Patient Monitoring
Patient Management
Healthcare Compliance
Pricing

Simple Pricing. No Surprises.

Start free.
Pay only when you're ready to fix
what's broken or build what's next.

We take on 3 new clients per month.
1 spot remaining this month.

If after the first sprint the direction isn't right we redesign it.
No extra charge. No argument.

Free UX Audit

We review your product or website, audit your data, and tell you exactly what's broken and what to fix first. No pitch. No fluff.

Running two problems at once?
1 Specialist
2 Specialist
$2,780
$4,870

/month

No contracts. No lock-in. Cancel with 30 days notice.

$2,780/ month Two active work streams. Two dedicated experts.
$4,870/ month Two active work streams. Two dedicated experts.
What’s Included
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One dedicated expert per month (UX/UI/Motion/Visual/Developer your choice)

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2-week/sprint

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All 5 services covered

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Direct expert access no account manager

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Unlimited revisions within each sprint

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Month-to-month cancel with 30 days notice

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Two dedicated expert per month (UX/UI/Motion/Visual/Developer your choice)

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2-week/sprint

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All 5 services covered

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Direct expert access no account manager

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Unlimited revisions within each sprint

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Month-to-month cancel with 30 days notice

Already know what you need?  Book a Strategy Call
Already know what you need?  Book a Strategy Call
FAQ

Questions We Get. Answered Honestly.

Do you start with design or with research?
Arrow UP

Always research first. We look at your analytics before we open any design tool. If you have Mixpanel, Clarity, PostHog, or Amplitude set up, we review it and find where users are dropping off. If you don't have analytics yet, we tell you what to set up before we start. Designing without data is guessing. We don't guess.

My product is already live. Can you redesign just one part of it?
Arrow UP

Yes. Most of our UI UX work is on live products. You don't have to redesign the whole thing. We find the one flow that's costing you the most users and fix that first. Then you decide if you want to keep going.

We built with Lovable, v0, or Bolt. Can you work with what we have?
Arrow UP

Yes, this is one of the most common situations we see in 2026. We don't rebuild from scratch. We look at what you have, find the specific parts making users drop off or the product feel untrustworthy, and fix those. Your existing product stays. The broken parts get fixed.

How long does a UI UX project take?
Arrow UP

A single onboarding flow takes 2 to 3 weeks. A full dashboard redesign takes 4 to 6 weeks. A complete product redesign takes 2 to 4 months. You always know what's coming next and when. No waiting and wondering.

What do you deliver at the end?
Arrow UP

Design files your developers can build from directly. Every screen, every state, every interaction documented. Component specs, responsive breakpoints, and direct access to your designer if your team has questions. What was designed is what gets built.

What if we don't have analytics set up?
Arrow UP

We work with what you have. Session recordings, user interviews, or support tickets all tell us a lot. If you have nothing, we review your product against proven design patterns and flag the most likely problem areas. Then we tell you exactly what to track going forward.

Do you handle both the product UI and the mobile version?
Arrow UP

Yes. We design web apps and mobile apps. If your product needs to work on both, we design both at the same time so the experience is consistent across every screen size.

How do you measure whether the design actually worked?
Arrow UP

Before every project we write down your current numbers. How many people complete onboarding. How many go from free to paid. How many cancel in the first 30 days. After we finish, we check the same numbers. If they haven't moved the way we expected, we keep going. We're done when the results prove it.

Get Started

Ready to Build or Fix Your SaaS?

Abu Saied

Chief of Staff

Facing any issues in your SaaS?

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